As a medical office manager, you know a key part of running a successful practice is hiring effective office support staff, including receptionists, coders and billers. While good hires are important for the success of any business, they’re critical for medical offices. Just consider what could go wrong with one bad hire, from communicating confidential information that could lead to a law suit to forgetting to send out patient reminders.

What can you do to ensure you hire the best medical office support staff? Start by following these tips:

Identify job functions.

As one of the leading medical staffing agencies in Woodland – and Northern California, Pacific MedStaff knows a good hire begins with creating a distinct picture of the tasks, responsibilities, expectations and goals of a particular role. Not only will doing so help define the position for the new hire, but it will also be valuable in the process of writing a job description that will attract the best candidates.

Look for candidates who will blend well with your practice’s culture.

Every medical office is different and most have a well-defined culture. What’s yours like? Identifying office culture serves many purposes. It too helps in crafting an effective job description. It will also play a part in the interviewing process, so you can effectively describe what it’s like to work at your office. And finally, it will provide you with the information you need to hone in on those candidates you think will be the best fit and will integrate easily into your culture.

Promote your position in the right places.

Use a variety of avenues when promoting your position, including social media sites and job boards that target healthcare professionals. Also, be sure to list your job opening on your office website. And don’t forget to look to your current employees as a source for new ones. When you’re ready to hire, let your staff know and encourage them to share the information with their network.

Validate each candidate you’re considering hiring.

There are plenty of candidates out there who look great on paper and say all the right things in interviews, but can’t perform once on the job. Don’t make the mistake of hiring one.

Before you make a final hiring decision, be sure to conduct a background check, reference check, and skills testing. Otherwise, you could end up with an employee who could do something that increases the possibility of a negligent lawsuit. Instead, invest the time and effort to validate each candidate you’re considering hiring and gain peace of mind in the process.

Need help hiring for your medical office? Call Pacific MedStaff. As one of the leading medical staffing agencies in Woodland – and Northern California, we can shorten your search for industry leading talent in a variety of positions, including office support staff, medical coders and billers, and LPN and RN. Contact us today to learn more.