First impressions count. And the first impression your patients have of your medical office or practice will likely be dictated by medical support staff – including office managers, receptionists, and medical assistants and billers. So how can you ensure you have the best people on the job? As of one of Sacramento’s top medical staffing agencies, Pacific MedStaff knows you have to take the right approach when hiring.

To help you with the process, here are 15 questions to always ask when hiring medical office staff:

#1: Tell me about your experience working in a medical office.

#2: What were your responsibilities? What did a typical day look like for you?

#3: Describe your interactions with patients and visitors.

#4: Tell me about a time when you had to deal with a difficult patient or a challenging circumstance.

#5: Were you in charge of scheduling patient appointments? What system did you use?

#6: Were you in charge of maintaining patient accounts? What system did you use for that task?

#7: Tell me about your computer skills and what other programs and systems you’ve worked with in the past.

#8: How did you go about protecting a patient’s privacy and confidentiality?

#9: What other responsibilities did you have in your last job?

#10: Do you like to interact with other people?

#11: What do you like most about working in healthcare?

#12: What accomplishment are you most proud of in past positions?

#13: Why are you a good fit for this position?

#14: What days and hours can you work? Are you available to work extra hours if needed?

#15: What questions do you have for me?

Also, when you’re interviewing a particular candidate, be sure to bring up any employment gaps or red flags you noticed on their resume. There might be a reasonable explanation – such as taking time off to care for children or elderly parents – but you’ll assume the worst if you don’t ask.

Do you need more help hiring top-notch medical staff for your healthcare organization or medical practice? Call the experts at Pacific MedStaff. As of one of Sacramento’s top medical staffing agencies, we can help ensure you’re facility is optimally staffed with the trusted medical professionals you need. From RNs and LPNs to medical office support staff, transcriptionists and billers, we’ve got you covered. Contact us today to learn more.